Digital-product refund eligibility depends on the product terms, delivery status, the reason for the request and applicable law. Contact Support with the order reference. A marketplace administrator records a refund decision, and the actual funds must be returned through the payment provider or other recorded payment method. Marking an order refunded in the app does not itself move money.
This editable starter policy is general operational copy, not legal advice. Have your final terms reviewed for your jurisdiction and payment-provider obligations before launch.